Shipping policy

Shipping Policy

At KitchenGrip, we aim to provide a simple and transparent delivery experience for customers around the world.

1. Free Worldwide Shipping

KitchenGrip offers free standard shipping worldwide on eligible orders placed through our online store.

Unless otherwise clearly stated during checkout, there is no standard shipping charge for eligible destinations.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

The delivery timeframe is an estimate and may vary depending on the destination, carrier operations, customs procedures, local postal services, holidays, weather conditions, or circumstances outside our reasonable control.

3. Order Processing

After you place an order, it must be processed before shipment.

During periods of unusually high demand, major sales, holidays, or other exceptional circumstances, processing may take longer than usual.

Once your order has been prepared and shipped, available tracking information may be provided electronically.

4. Shipping Destinations

We provide worldwide shipping to destinations supported by our shipping partners.

In rare circumstances, delivery may not be available to certain locations because of carrier restrictions, legal restrictions, service disruptions, or other logistical limitations. If we cannot reasonably fulfill an order to your destination, we will contact you regarding available options.

5. Shipping Address

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please carefully review your:

Recipient name
Street address
Apartment or unit number, if applicable
City
Province, state, or region
Postal or ZIP code
Country
Contact information

If you notice an error after placing your order, contact support@kitchengrip.site as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipment.

6. Tracking

When tracking is available, tracking details may be sent to the email address provided with your order.

Please allow time for the carrier's tracking system to update after shipment information is created.

7. Delivery Delays

Although we aim for delivery within the estimated 7–10 day timeframe, occasional delays can occur.

Potential causes include customs inspections, carrier disruptions, severe weather, public holidays, unusually high shipping volumes, incorrect addresses, or other circumstances outside our reasonable control.

If your order appears significantly delayed, contact us and provide your order number so our support team can review the available shipping information.

8. Customs and Import Requirements

International shipments may be subject to customs procedures or local import regulations.

Customers are responsible for complying with applicable laws and import requirements in their destination country. Any duties, taxes, or fees imposed by government authorities will be handled in accordance with applicable law and the information provided at checkout.

9. Lost or Damaged Shipments

If your order arrives damaged or you believe it has been lost during transportation, contact us at support@kitchengrip.site.

Please provide your order number and any relevant supporting information or photographs. We will review the situation and work toward an appropriate resolution.