Contact Us

Thank you for visiting KitchenGrip. Our customer support team is here to assist you with questions about our products, orders, shipping, returns, refunds, or other store-related matters.

Customer Support

For general questions or assistance, please contact us using the information below:

Email: support@kitchengrip.site
Phone: (250) 492-8258

When contacting us about an existing order, please include your order number and the email address used to place the order whenever possible. This will help us locate your purchase and assist you more efficiently.

Mailing Address

KitchenGrip
2481 McKenzie St
Penticton, BC V2A 6H9
Canada

Order & Shipping Assistance

If you have questions regarding order confirmation, shipping, delivery, or tracking information, please contact our support team by email. Please provide your order number so we can review your request.

We offer free worldwide shipping, and our estimated delivery timeframe is 7–10 days. Actual delivery times may occasionally vary due to carrier operations, customs processing, holidays, severe weather, or other circumstances outside our reasonable control.

Returns & Refunds

KitchenGrip offers eligible customers a 30-day free return and refund policy. If you would like to request a return, please contact us before sending any product back so our team can provide the appropriate return instructions.

For full eligibility requirements and procedures, please review our Return & Refund Policy.

We appreciate your business and look forward to assisting you.

KitchenGrip Customer Support
Email: support@kitchengrip.site
Phone: (250) 492-8258